We always endeavour to process your order as soon as possible.

We will send you a confirmation email as soon as the goods have been dispatched.

The courier (GLS) will give you the package and ask you to sign for it. If you aren’t home at the time of delivery, the courier will leave a note in your postbox, from which you can ask for a second delivery

You can always specify delivery to an address other than your home address. Our courier usually delivers between 9am and 5pm.

The table below gives you an overview of the shipping costs per country and the approximate delivery time.

These estimated delivery times are merely an indication. They are not binding. Delay in delivery cannot constitute a motive for cancelling an order or claiming compensation, unless the delay was deliberate.

Unless otherwise stated, transport and delivery costs are not included in the price of the product. Transport and delivery costs will be mentioned separately.

In the exceptional circumstance that the expected delivery time has been exceeded, you can contact Akwa via e-mail ( and we will endeavour to track the package for you. All our orders are treated with the utmost care and we pride ourselves that our products are delivered in good condition. Please note: we are not responsible for wrong delivery addresses and any additional costs involved will be charged.

Orders placed and paid on a working day before 11pm, are shipped the same day!

Country                    Shipping cost         Free delivery above        delivery term

Belgium                      7 €                             100 €                                     1 – 3 days

The Netherlands      10 €                           150 €                                     1 – 3 days

Luxemburg                7 €                             100 €                                     1 – 3 days

France                        10 €                            150 €                                     1 – 3 days